Tough times call for tough measures
and you’d think that delivering top
notch customer service would be
front and centre for everyone. Not
true in all cases, according to Balreed
Digitec’s Gary Downey, who says
that top of the list when it comes
to complaints about incumbent
suppliers has been declining service
standards. He warns that as a
managed print services supplier, the
biggest challenge you face is that
you have to deliver (see page 14).
Toshiba is one company putting their
money where their mouth is, by investing in
initiatives that support its channel partners’
business growth objectives. Carl Day talks
about the company’s newly launched
transformational education programme.
He says that the Toshiba Masters
programme that’s available exclusively to
Toshiba resellers represents a fresh and
unique approach to innovation and sales
growth – and it genuinely is a first in this
industry (page 22).
And finally, AIIM (Association for
Information and Image Management) has
partnered with NAPPS – The Document
Solution Association to jointly drive best
practice in information management,
documents and collaboration.
The two organisations have joined
forces to promote and develop the AIIM
Forum UK, an event that replaces the
annual AIIM roadshow and which will be
held in London on June 25. Part of AIIM’s
annual conference programme, the forum
has been developed to offer UK information
professionals thought leadership, market
insights and practical advice on the latest
innovations in information management.
Worth a visit.
James Goulding
, Editor
07803 087228
Editor:
James Goulding
–
07803 087228
Advertising Director:
Ethan White
–
01732 759725
Publishing Director:
Neil Trim
–
01732 759725
Group Sales Manager:
Martin Jenner-Hall
–
07824 552116
PRINT.IT Reseller is published by
Kingswood Media Ltd., Amhurst House, 22 London Road,
Sevenoaks TN13 2BT
Tel: 01732 759725 Email:
No part of PRINT.IT Reseller can be reproduced without prior written permission
of the publisher. © 2014 Kingswood Media Ltd.
Design: Sandtiger Media
contents
05
Bulletin
What’s new in print and printers
14
Opinion
Balreed Digitec’s Gary Downey discusses the big trends
for 2014
16
Cover Story
OKI – The brilliant future of printing
18
Mobility
Roam is the new home
22
Channel Investment
Toshiba launches transformational education program
25
Dealer profile
United Carlton Office Systems has expansion plans
26
1st Office acquisition
Olivetti’s Elite Dealer in the South-West acquires
Digital Systems UK
28
Leasing
What changes in the regulation of consumer credit
mean for you
30
Distributors
How resellers benefit from VOW’s direct relationship
with OEMs
32
Information management
Why the UK represents a huge opportunity for IRIS
and its resellers
RESELLER
MARCH 2014
Comment
Putting the future of your
business at the heart of our
diverse solutions.
To contact your local supplier call us on 01908 547896
or email:
Business Print Solutions
/
Banking & Finance Signature & Scanning Systems
/
EPOS
see our videos on www.olivetti.co.uk
PrintIT Reseller
is a publication
for the IT Reseller channel. Our
mission is to bring information on
new products, services and market
developments to printer resellers,
MFP dealers and online sales
specialists to help them meet their
customers’ needs, make informed
purchasing decisions and generate
new sales opportunities for their
businesses.
Until
PrintIT Reseller
came along
there hadn’t been a dedicated printed
resource for this community.
PrintIT Reseller
magazine fills this
void for dealers, manufacturers, software
suppliers, solutions providers and
distributors.
A member of:
Welcome to the latest issue of
Print IT Reseller
magazine
It’snotbig.
But it isclever.
OKIC822DN
A3Colour Laser
fromNorthamber
plus we’ll give you £
10 OFF
your
next OKI C800 series order*
(That’s another Northamber exclusive!)
*Terms & conditions apply.
ORDER: OKC822DN
NORTHAMBER
Orderonline24/7with
nocreditcard surcharge
northamber.com
Callweekdays
8:30am to6:30pm
02082967066
©Northamber 2012 E andO.E. All calls recorded for credit safety and training purposes. Prices appear as trade and exclude VAT& delivery. Prices stated as at 18th September ‘12.
£
150
ENDUSER
CASHBACK
on selectedC800
models
up
to
£
50
CAPITAL
BONDS
on selectedC800
models
up
to
Call for our
latest price.
OKIPrintITresellermag front cover_v2.indd 1
18/09/2012 12:26:28
ESSENTIAL PRINT,MFP& PRINT SOFTWARE INFORMATION FOR VARS,CONVERGED RESELLERS&MFPDEALERS
RESELLER
AUTUMN 2012
It’snotbig.
But it isclever.
OKIC822DN
A3Colour Laser
fromNorthamber
plus we’ll give you £
10 OFF
your
next OKI C800 series order*
(That’s another Northamber exclusive!)
*Terms & conditions apply.
ORDER: OKC822DN
NORTHAMBER
Orderonline24/7with
nocreditcard surcharge
northamber.com
Callweekdays
8:30am to6:30pm
02082967066
©Northamber 2012 E andO.E. All calls recorded for credit safety and training purposes. Prices appear as trade and exclude VAT& delivery. Prices stated as at 18th September ‘12.
£
150
ENDUSER
CASHBACK
on selectedC800
models
up
to
£
50
CAPITAL
BONDS
on selectedC800
models
up
to
Call for our
latest price.
OKIPrintITresellermag front cover_v2.indd 1
18/09/2012 12:26:28
ESSENTIAL PRINT,MFP& PRINT SOFTWARE INFORMATION FOR VARS,CONVERGED RESELLERS&MFPDEALERS
RESELLER
AUTUMN 2012
Register online
To receive your regular FREE printed copy of
PrintIT Reseller
Magazine simply fill in our online
registration form at
Read
PrintIT Reseller
online, on tablets and smart phones
Join us : Follow us
@PrintITReseller
